Welcome to life at Centrum Care Homes

Choosing a care home is an incredibly important decision.

We appreciate just how big a move this is – that’s why we make your choice easier by tailoring your care around you – from learning about the activities you enjoy, to the meals you like. After all, our residents are unique - why would their care experience be any different?

Speak with our support team on 01626 299 629 – they’re here seven days a week, every week of the year. You can also send them a message via our contact page.

Moving into your new home

Moving home at any time of life is a significant change. We make your journey as smooth as possible. Discover how you can prepare for your move, what you may want to bring with you and how we’ll be there to ensure you settle in.

What you’ll need to bring

There are many people and businesses you’ll need to tell about your move, including:

• Your friends and family

• GP

• Dentist

• Optician

• Banks

• Pension providers

• Service providers

• Gas/electricity companies

• Water board

Bringing your Personal Belongings

Personal belongings can help you personalise your room – making our home, yours. We’d suggest bringing your own pictures, books and ornaments, as well as:

• Furniture – We welcome small pieces of furniture, such as side tables and chairs, although you should speak with our team beforehand to ensure the space permits.

• Mobility aids – If you have your own wheelchair you’re quite free to bring it along with you. However, mobility scooters aren’t suitable for use within the care home, although you can use it to explore the grounds of the home.

• Electrical appliances – You’re quite welcome to bring your own electrical items, such as your TV (you’ll also need your TV licence). For your safety, we’ll make sure that they’re PAT tested (this will be of no charge to you). Our rooms are fully heated, so you don’t need to bring an electrical heater or fan heater.

• Pets – We may be able to allow for small pets. Please speak with our team if you have a pet you’d like to bring with you.

Protecting your belongings

Just as you do in your current home, it’s a good idea to protect your belongings with suitable insurance coverage.

Welcome to your new home

When you arrive you’ll meet your key carer, who will show you around your new home. They’ll tell you about activities, meal times and introduce you to our residents and other staff members.

Once you’re settled into your room, your key carer will then spend some time with you, learning about you and demonstrating how the 24-hour call system works – for use at any time during the day or night.

Should you have any questions, our team will be right there with the answers.

Your personal care plan

Before or once you arrive we’ll create a completely personalised care plan. This will help us look after you as an individual, and will include things such as your:

• Routine

• General likes and dislikes

• Any medication they’re taking

• The activities and hobbies you like

• How you’d prefer staff helped you with day-to-day tasks

• The food and drink you like (as well as what you don't)

• Your sleep pattern

Food and drink

Mealtimes are a sociable part of everyday life at our care homes. Our chefs cook up delicious dishes and varied menus, and will always adapt to meet special dietary requirements.

Delicious, fresh and seasonal dishes

• The day begins with a wide choice of cereals, toast, cooked or continental breakfast

• At mid-morning our staff serve tea, coffee and a snack

• At lunchtime, our chefs offer a range of hot and cold dishes

• In the afternoon, you’ll have a choice of freshly baked cakes, pastries and scones

• In the evening, we offer a wide variety of hot and cold meals

• Evening and night time snacks are also available upon request

Our menus operate on four-weekly cycles, which are refreshed every six months.

Cultural preferences and religious restrictions

We happily look after those with religiously restricted diets and preferences for cultural cuisine.

Special dietary and medical conditions

Our team are experienced in meeting special dietary and medical needs. We can cater for vegetarian, vegan and medically-based diets, simply speak with our team.

Drinks

Freshly made tea and coffee is available throughout the day, and cold drinks, including fresh water, are placed in your room each day.

Smoking

We do allow smoking, although it is only allowed in certain parts of the home/grounds. Please ask our team about the smoking policy.